Privacy Policy

• Order details — name, shipping and billing address, email, telephone, and the items ordered.
• Account details — only if you create an account: email, a password hash, saved addresses.
• Support messages — whatever you write to us, kept alongside the related order.
• Technical data — IP address, browser type and pages visited, used for security and to keep the site working.

Card numbers do not reach this website. The payment provider processes them on its own systems and returns only an authorisation result and the last four digits.

• To pack, ship and track your order.
• To answer your emails and handle returns and warranty claims.
• To meet tax and accounting obligations, which require sales records to be kept.
• To detect and prevent fraudulent orders.

Only those who must: the carrier, for delivery; the payment provider, for billing; our email and hosting providers. None may use your details for their own marketing. We do not sell, rent or trade personal data.

This site sets a cart cookie so your basket survives a reload, a session cookie if you log in, and a cookie remembering your consent choice. Blocking cookies breaks the cart and nothing else.

Order records are kept seven years because tax rules require it. Support email is kept two years. Account data stays until you ask us to delete the account.

Write to [email protected] for a copy of your data, a correction, or deletion where we are not obliged to keep it. We reply within 1 business day and complete within 30 days.

If you ever opted into marketing email, every message carries an unsubscribe link.

This shop is intended for adults. We do not knowingly collect data from anyone under 16, and we delete it if we learn that we have.

Fluffy Paws Pet Supplies & Grooming
7401 3rd Ave, Brooklyn, NY 11209, United States
Phone: (718) 491-1399
Email: [email protected]
Hours: Open Mon–Fri: 11:00–20:00 | Saturday: 09:00–20:00 | Sunday: 12:00–20:00