Customer policy

Cancellation Policy

While an order is still on the bench at Fluffy Paws Supply it can be cancelled.

Quote the order number and ask Fluffy Paws Supply to stop it.

Nothing is withheld by Fluffy Paws Supply on an order stopped before dispatch.

Cancelling a Fluffy Paws Supply order after dispatch

After collection Fluffy Paws Supply cannot pull a parcel back.

Fluffy Paws Supply treats it as a return, and the 7-day window governs it.

Declining it at the door is the quickest route back to Fluffy Paws Supply.

If Fluffy Paws Supply has to cancel

Some orders cannot be filled by Fluffy Paws Supply.

A shampoos and conditioners shelf count turns out wrong, or the carrier will not deliver to the address given.

The reason reaches you and Fluffy Paws Supply refunds in full.