Cancellation Policy
An order can be stopped right up until the label is printed. After that it becomes a return.
Before dispatch
Email [email protected] with the order number, or call (718) 491-1399 during shop hours. If it has not been picked we cancel and refund in full, usually the same business day and always within 5–7 business days.
In practice that means within roughly 12 hours of ordering on a business day. We will always try beyond that; we simply cannot promise it.
After dispatch
Once a tracking number exists the parcel is with the carrier and cannot be recalled. Refuse the delivery, or accept it and open a return under the Refund and Returns Policy.
A refused parcel is refunded when it gets back to us, less the outbound shipping charge if the order shipped at a paid rate.
Partial cancellation
You can drop one line from a multi-item order as long as it has not been packed. If that takes the order under the free-shipping threshold we will tell you the revised total before changing anything.
When we cancel
We cancel and refund in full if stock turns out to be unavailable, if a price was listed in error, or if a fraud check fails. You hear from a person, by email, with the reason. Nothing is ever substituted without asking.
Subscriptions and back-orders
Fluffy Paws Supply sells one-off orders only. There is nothing to unsubscribe from and no recurring charge. Any back-ordered item can be cancelled at any time before it ships.
Contact
Fluffy Paws Pet Supplies & Grooming
7401 3rd Ave, Brooklyn, NY 11209, United States
Phone: (718) 491-1399
Email: [email protected]
Hours: Open Mon–Fri: 11:00–20:00 | Saturday: 09:00–20:00 | Sunday: 12:00–20:00