Refund and Returns Policy

You have 30 days from delivery to start a return. Email [email protected] with your order number and what you would like to happen.

• Unused and re-sellable, with tags, caps, seals and hardware still attached.
• In the original packaging wherever that packaging protects the product.
• Complete — accessories, fixings, manuals and spare parts included.

• Anything used, installed, mounted, drilled or modified.
• Products opened past a hygiene or safety seal.
• Items cut, mixed or made to your measurements.
• Gift cards, and clearance items marked final sale on the product page.

• Our mistake — wrong item, missing part, transit damage or a fault: a prepaid label is emailed to you and it costs you nothing.
• Change of mind — wrong choice, no longer needed, ordered twice: you cover the return postage and the original shipping charge is not refunded.

Once the return is checked in, the refund goes back to the original payment method within 5–7 business days. Your bank then takes its own day or two to show it.

We email you the moment it is sent, so you are not left wondering.

The fastest exchange is a return plus a new order: place the replacement whenever suits you and we refund the returned item as soon as it arrives. Nothing waits on stock we cannot promise.

A manufacturing fault is covered for the manufacturer’s full warranty period, not merely the return window. Send photographs and the order number and we will arrange a repair, replacement or refund as the manufacturer’s terms allow.

Fluffy Paws Pet Supplies & Grooming
7401 3rd Ave, Brooklyn, NY 11209, United States
Phone: (718) 491-1399
Email: [email protected]
Hours: Open Mon–Fri: 11:00–20:00 | Saturday: 09:00–20:00 | Sunday: 12:00–20:00

Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.